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FAQs & Policies

Welcome to my Gallery Store
Thank you for visiting!

FAQs
I love it! But what am I looking at?
This online store is where I am currently posting my larger, gallery-quality show pieces, available to you directly from my studio here in north central Massachusetts. These porcelain vessels are all one-of-a-kind and handmade by me. No molds are used. Every piece is lovingly thrown on the potter’s wheel or skillfully built from slabs and decorated with a variety of techniques, including stamping (with stamps I both design and make), slip-trailing, slip-sponging, and more to accent and define the forms. All of my work is fired in an electric kiln with glazes and colors I chose and developed.

They're pretty, but can I use them?
Pretty and functional. While most of the work featured here is of a larger scale (though I'd love for you to use that 18" jar for cookies!), all my work is food-safe, water-tight and just as durable as it is elegant. I do consider beauty a function, and my desire is to bring functional elegance into our fast-paced lives.

I am a new customer, do you have prior customer feedback?
Yes. Please check out the wonderful comments by my past customers right here.

Where can I find more of your work?
For more online shopping, I currently sell smaller, gallery-quality pieces (cups, bowls, smaller jars and more) at my Pottery Shop on Etsy right here, which is also direct from my studio. If you would like to shop in person, I have sales in my MA studio (you can sign up for my e-newsletter here) and also sell at a handful of galleries around the country, including The Clay Studio in Philly, Northern Clay Center in Minneapolis, Lill Street Art Center in Chicago, and the Worcester Center for Crafts in Worcester, MA.

Where can I learn more about your process, influences and experience as an artist?
Please visit my website/blog right here where I have more information on all of the above as well as pages on my upcoming exhibition schedule, full resume, and press.

What's the best way to reach you with more questions?
If you have any questions or would like more information on any pieces in my store, please drop me an email at KiefferCeramics[!at]gmail.com or fill out the contact form on the right.

Do you have a mailing list?
Yes. If you would like to receive direct notification to your inbox about new work, as well as info for upcoming shows and workshops, you can sign up quickly and easily right here for my not-too frequent emails. (I don't use your email address for anything other than Kieffer Ceramics news.) I also have a Kieffer Ceramics Facebook page here you can "like" where I post weekly goings-ons that periodically includes posts of new work, as well as a Twitter feed you can follow here.

Below are my Shipping & Store Policies. Please have a look at them before purchasing, and do let me know if you have any questions.

Payment
Payment can be made through PayPal with Visa, MasterCard, American Express, Discover, bank transfer or by using your PayPal account. It is the safest, most secure and easiest way to buy online.

Residents of Massachusetts will be charged our 6.25% sales tax. If you live in MA, I'm happy to make an appointment for you to visit my studio in person to see work for sale, and save you on shipping expenses by scheduling a time for you to pick up purchased pieces.

Shipping
After a purchase is made, I will send you a note to let you know the expected ship date of your purchase.

I am currently only shipping within the United States because packing and shipping costs elsewhere for ceramics tend to be prohibitive.

Because I am using my Gallery Store here at Big Cartel for my larger show pieces, most items will ship FedEx Ground, usually the Wednesday following the day of purchase.

Shipping costs primarily cover only the cost of shipping which includes insurance and delivery confirmation, but may also include costs associated with packaging (ceramics requires styrofoam peanuts, sturdy cardboard boxes and bubblewrap for safe travel). I recycle gently-used packing materials whenever possible to keep packing costs down.

If your purchase is for a gift, I am more than happy to ship directly to the recipient and include a nicely printed note that it is from you (and any message you would like to convey) and include my latest postcard.

You are welcome to contact me if you have a question about shipping costs or delivery times.

Refunds and Exchanges
I must be notified immediately regarding work damaged in shipping, so that it may be reported to the USPS or FedEx. (I have been packing and shipping work around the U.S. for 15 years and have never had a problem with breakage.)

I would like you to be happy with your purchase, so please contact me if you would like more information or more images prior to purchasing. If for some reason you are not satisfied please email me within five days of receipt. The buyer is responsible for safe return of work and return shipping costs.

Special Requests
Thank you but I am not taking on commissions at this time.

Note: I reserve the right to update these policies at any time.